Shipping Policy

SHIPPING POLICY

Express Shipping: 6 to 20 days + 4 Days For Handling. Please consider any holidays that might impact delivery times.
thank you for stick with us even though our shipping time is different from one province to another, but this way we can give you the best price possible in the market.

Tracking your order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package, you can visit our Tracking Page. If you are unsure of your Tracking ID please use our Order Lookup form.
Please allow 1 to 5 working days for the tracking information to show.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

Returns:

By placing an order on Germotte.ca, you are responsible for the cost of return shipping back to us. Please refer to our Return Policy for further information on how to make a return.

All orders will be dispatched from our warehouse within 1 to 3 business days. In peak periods please allow for up to 6 business days for dispatch.

*All shipping times exclude clearance/customs delays*